Terms of service

aiCurePath Prescription Portal Terms of Service and Disclaimer

Effective Date: Sept 25th, 2026
Last Updated: Sept 25th, 2026

 

Important Notice

Please read these Terms of Service and Disclaimer carefully before accessing, browsing, registering for, prescribing through, placing an order through, or otherwise using the aiCurePath Prescription Portal. This website is intended only for use by licensed healthcare practitioners, including licensed Traditional Chinese Medicine practitioners, or other authorized healthcare professionals, for the purpose of prescribing or recommending TCM medications, herbal products, supplements, or related products for their own patients. This website is not a public marketplace. It is not intended for general public browsing, self-diagnosis, self-prescription, or independent product purchasing without a qualified practitioner’s involvement. By accessing, registering for, prescribing through, placing an order through, or continuing to use this website, you confirm that you have read, understood, and agreed to these Terms of Service and Disclaimer. If you do not agree with any part of these Terms, you must not access or use this website.

 

1. Definitions

For the purposes of these Terms:

“aiCurePath,” “Platform,” “we,” “our,” or “us” means aiCurePath Health Platform / aiCurePath Health Inc.

“TCM Prescription Portal” or “Portal” means the aiCurePath website, prescription page, order submission system, payment tools, communication tools, product display tools, and related technology services used by practitioners to prescribe or recommend products for patients.

“Practitioner” means a licensed Traditional Chinese Medicine practitioner, or other healthcare professional authorized to prescribe, recommend, or order products for patients within their legal scope of practice.

“Patient” means the individual for whom the Practitioner issues a prescription, recommendation, or product order.

“Supplier” or “Fulfillment Provider” means the independent product supplier, herbal product provider, or fulfillment service provider responsible for preparing, packaging, dispensing, shipping, or delivering the prescribed product.

 

2. Acceptance by Access or Continued Use

By accessing, browsing, registering for, prescribing through, placing an order through, submitting patient information through, or continuing to use the aiCurePath Prescription Portal, you acknowledge and agree that you have read, understood, and accepted these Terms. Your continued use of the Portal constitutes your full agreement to be bound by these Terms, including all disclaimers, limitations of liability, practitioner responsibilities, patient responsibilities, supplier responsibilities, privacy provisions, payment provisions, and dispute resolution terms. If you are using the Portal on behalf of a clinic, professional corporation, practitioner group, supplier, or other organization, you represent that you have authority to bind that organization to these Terms.

 

3. Prescription Portal Role: Technology Provider Only

aiCurePath is a healthcare technology platform only. The Prescription Portal is provided as a technology tool to support the administrative and operational workflow for practitioner-directed prescription-based product orders.

The Prescription Portal may provide technology tools to support:

  • Practitioner access to the Prescription Portal;
  • Product listing and product information display;
  • Prescription or order preparation and submission by the Practitioner;
  • Entry of Patient information required for order processing, including Patient email and mailing address;
  • Sending payment links or payment-related communications to the Patient;
  • Patient payment completion for prescribed or recommended products;
  • Prescription or order management;
  • Order transmission to suppliers, pharmacies, or fulfillment providers;
  • Payment processing coordination;
  • Communication related to order processing, payment, shipping, fulfillment, and administrative support;
  • Administrative and operational support related to prescription-based product orders.

The Prescription Portal is not intended to be used for conducting consultations, providing diagnosis, delivering treatment recommendations, providing medical or TCM advice, or communicating clinical care instructions to the Patient. Patient consultations, clinical assessments, treatment discussions, and related healthcare communications must be conducted through the aiCurePath App or other appropriate consultation channels used by the Practitioner.

aiCurePath is not a hospital, clinic, pharmacy, drug manufacturer, herbal medicine manufacturer, importer, wholesaler, dispensing entity, or healthcare provider. aiCurePath does not manufacture, prescribe, dispense, compound, package, store, ship, deliver, or directly sell medications, herbal medicines, supplements, formulae, or other healthcare products.

Any products made available through the Prescription Portal are prescribed or recommended by independent Practitioners and fulfilled by independent suppliers, pharmacies, or fulfillment providers, unless expressly stated otherwise in writing. aiCurePath’s role is limited to providing technology, administrative, payment coordination, and order-processing support through the platform.

 

4. No Medical Advice by aiCurePath

aiCurePath provides a technology platform, operational tools, educational content, and AI-assisted support features for use by independent Practitioners. aiCurePath does not provide medical advice, clinical advice, diagnosis, treatment, prescriptions, dosage instructions, contraindication assessments, healthcare services, Traditional Chinese Medicine services, acupuncture services, pharmacy services, or other regulated healthcare services. All patient consultations, assessments, diagnoses, TCM syndrome differentiations, treatment recommendations, prescriptions, dosage instructions, contraindication reviews, product suitability determinations, follow-up care, patient communications, and other clinical or professional decisions are provided solely by the independent Practitioner. aiCurePath does not:

·       Practice medicine, Traditional Chinese Medicine, acupuncture, pharmacy, or any other regulated healthcare profession;

·       Prescribe medications, herbs, supplements, formulae, products, therapies, or treatments;

·       Determine whether any product, formula, herb, supplement, therapy, or treatment is appropriate for a patient;

·       Review, approve, validate, or authorize Practitioner prescriptions or treatment recommendations;

·       Guarantee treatment outcomes, clinical results, health outcomes, product effects, or patient results.

Any product description, herbal reference, TCM reference, health-related information, AI-generated output, educational content, or other content displayed on or generated through the Portal is provided solely for informational, educational, operational, and practitioner decision-support purposes. Such content must not be treated as medical advice, diagnosis, treatment, prescription, professional instruction, or a substitute for the independent clinical judgment of a qualified Practitioner.

 

5. Licensed Practitioner Use Only

The prescription functions and practitioner-facing clinical support functions of the Portal are intended only for licensed, registered, certified, or otherwise authorized Practitioners who are legally permitted to provide the applicable services in their jurisdiction.

By using the Portal as a Practitioner, you represent and warrant that:

  • You hold an active and valid professional license, registration, certificate, or authorization, where required;
  • You are in good standing with your applicable regulatory body, professional college, licensing authority, or governing organization;
  • You are legally authorized to assess patients and prescribe, recommend, or provide the relevant products, formulae, therapies, or treatments;
  • You will use the Portal only within your professional scope of practice, competence, training, and authorization;
  • You will comply with all applicable laws, regulations, professional standards, ethical duties, consent requirements, privacy requirements, documentation obligations, and regulatory requirements;
  • You will not use the Portal, including any AI-assisted feature, to provide services that you are not legally or professionally authorized to provide.

aiCurePath may request proof of license, registration, professional standing, identity, insurance, business information, or other credentials at any time. aiCurePath may suspend or terminate Portal access if a Practitioner’s license, registration, authorization, insurance, or professional standing is expired, suspended, restricted, revoked, under investigation, or otherwise not in good standing, or if aiCurePath reasonably determines that continued access may create legal, regulatory, safety, privacy, or platform integrity risks.

 

6. Independent Practitioner Status

Practitioners using the Portal are independent healthcare professionals. Practitioners are not employees, agents, partners, representatives, franchisees, or joint venture partners of aiCurePath. Nothing in these Terms creates an employment relationship, agency relationship, partnership, joint venture, fiduciary relationship, clinical supervision relationship, or professional referral relationship between aiCurePath and any Practitioner.

Each Practitioner exercises independent professional and clinical judgment at all times and remains solely responsible for all patient care, professional decisions, prescriptions, treatment recommendations, records, and communications provided through or in connection with the Portal. aiCurePath does not supervise, control, direct, determine, replace, or override any Practitioner’s clinical decisions, patient assessments, diagnoses, TCM syndrome differentiations, treatment recommendations, prescriptions, or professional judgment. Any AI-generated output is not automatically adopted, approved, or validated by aiCurePath, and does not constitute a diagnosis, prescription, treatment recommendation, clinical instruction, or professional opinion by aiCurePath.

Practitioners are responsible for independently reviewing, verifying, interpreting, accepting, rejecting, modifying, or disregarding any AI-generated output before using it in connection with any patient consultation, assessment, diagnosis, treatment recommendation, prescription, record, or communication. Practitioners must not rely solely on AI-generated outputs and must ensure that all patient-facing advice, prescriptions, records, and treatment decisions are based on their own professional judgment, patient-specific assessment, applicable standards of care, and legal and regulatory obligations.

 

7. Practitioner Clinical Responsibility

The Practitioner is solely responsible for all healthcare services provided to the Patient through or in connection with the Portal.

This includes, but is not limited to:

  • Patient intake, consultation, assessment, and follow-up care;
  • Diagnosis, differential diagnosis, clinical impression, and TCM pattern identification or syndrome differentiation, where applicable;
  • Treatment planning, care recommendations, herbal formula selection, herbal prescription decisions, medication or supplement recommendations, and product suitability determinations;
  • Dosage, frequency, duration, administration instructions, patient education, informed consent, and patient-facing communications;
  • Contraindication screening, drug-herb interaction review, allergy review, pregnancy and breastfeeding precautions, and pediatric, elderly, or high-risk patient precautions;
  • Reviewing, verifying, accepting, rejecting, modifying, or disregarding any AI-generated materials, suggestions, summaries, references, alerts, or other outputs before using them in connection with Patient care;
  • Medical documentation, consultation notes, charting summaries, prescriptions, recordkeeping, and other professional records;
  • Compliance with all applicable laws, regulations, professional standards, ethical duties, scope-of-practice requirements, consent requirements, privacy obligations, documentation duties, and standards of care.

The Practitioner acknowledges that aiCurePath does not review, approve, verify, validate, guarantee, or assume responsibility for any clinical decision, professional judgment, prescription, treatment recommendation, patient communication, documentation, or other healthcare service provided by the Practitioner.

 

8. Prescription Responsibility

All prescriptions, herbal recommendations, product selections, and treatment-related instructions submitted through the Portal are the sole responsibility of the Practitioner. The Practitioner represents and warrants that every prescription or recommendation submitted through the Portal is:

  • Clinically appropriate;
  • Based on the Practitioner’s independent patient assessment;
  • Legally authorized;
  • Within the Practitioner’s professional scope of practice;
  • Supported by adequate patient information;
  • Consistent with applicable laws, regulations, regulatory standards, professional standards, and ethical obligations.

The Practitioner must not issue prescriptions, product recommendations, or treatment instructions without sufficient patient assessment, informed consent, and appropriate clinical documentation. aiCurePath does not verify whether any product, formula, dosage, treatment plan, contraindication review, or prescription is appropriate for a specific patient.

 

9. Patient Consent and Disclosure

The Practitioner is responsible for ensuring that each Patient receives, understands, and provides all required notices, disclosures, instructions, and consents before any consultation, assessment, prescription, product order, treatment recommendation, follow-up care, or related healthcare service is provided.

Required notices, disclosures, instructions, and consents may include, where applicable:

  • Informed consent for assessment, consultation, treatment recommendations, prescriptions, product orders, and follow-up care;
  • Telehealth, telewellness, virtual care, or remote consultation consent, where services are provided remotely;
  • Privacy notices and consent for the collection, use, disclosure, storage, processing, and transfer of Patient information;
  • Disclosure that AI-assisted features may be used by the Practitioner within the aiCurePath App, the Prescription Portal, or other aiCurePath platform features to support intake, documentation, clinical decision support, TCM pattern identification or syndrome differentiation, treatment planning, prescription support, or other practitioner-facing functions;
  • Disclosure that AI-generated materials are for Practitioner review and decision-support purposes only and do not replace the Practitioner’s independent professional judgment;
  • Product-use instructions, dosage instructions, administration guidance, storage instructions, warnings, precautions, and follow-up instructions;
  • Risks, benefits, limitations, alternatives, contraindications, adverse reaction warnings, allergy considerations, drug-herb interaction considerations, and special precautions for pregnancy, breastfeeding, pediatric, elderly, or high-risk Patients;
  • Emergency care instructions, including when the Patient should seek urgent medical attention or contact emergency services;
  • Any other notices, disclosures, instructions, consents, or communications required by applicable laws, regulations, professional standards, regulatory bodies, clinic policies, Patient circumstances, or the Practitioner’s professional judgment.

The Practitioner must not rely solely on any consent forms, notices, disclosures, templates, AI-generated materials, or other content provided through the aiCurePath App, the Prescription Portal, or any other aiCurePath platform feature if additional or different consent, disclosure, documentation, communication, or professional review is required by applicable law, professional standards, regulatory bodies, clinic policies, Patient circumstances, or the Practitioner’s professional judgment. The Practitioner is responsible for maintaining appropriate records of all consents, disclosures, instructions, and Patient communications in accordance with applicable laws, professional standards, regulatory requirements, clinic policies, and standards of care.

 

10. Patient and Purchaser Responsibilities

Patients and purchasers using the Portal or receiving an order link through the Portal agree to:

  • Provide accurate, complete, and current information;
  • Inform the Practitioner of relevant medical history, allergies, medications, pregnancy or breastfeeding status, existing conditions, and other health information;
  • Review product information, cautions, contraindications, and usage instructions before using any product;
  • Follow the Practitioner’s instructions;
  • Seek clarification from the Practitioner if they do not understand the prescription, dosage, or usage instructions;
  • Stop using a product and seek medical advice if adverse reactions occur;
  • Use the Portal only for lawful purposes.

Patients and purchasers understand that healthcare decisions, herbal products, medications, supplements, and treatment plans may involve risk and that outcomes may vary.

 

11. Product Information Disclaimer

Product descriptions, ingredient lists, traditional uses, potential benefits, cautions, warnings, contraindications, clinical references, images, dosage references, preparation or administration information, and other product-related materials may be provided by suppliers, manufacturers, Practitioners, or other third parties. aiCurePath does not guarantee, represent, or warrant that any product-related information is complete, accurate, current, suitable, error-free, clinically appropriate, legally compliant, or approved by any regulatory authority. Product-related information displayed on or through the platform is provided for informational and operational support purposes only and must not be treated as medical advice, clinical advice, prescribing instructions, or a substitute for the independent professional judgment of a qualified Practitioner. Practitioners are solely responsible for independently reviewing and verifying all product-related information, including ingredients, traditional uses, dosage references, cautions, contraindications, allergies, drug-herb interactions, patient suitability, product availability, and applicable legal, regulatory, and professional requirements before prescribing, recommending, or arranging any product order for a Patient.

 

12. Independent Suppliers and Fulfillment Providers

Products prescribed or ordered through the Portal may be supplied and fulfilled by independent suppliers, pharmacies, herbal product providers, manufacturers, distributors, or fulfillment service providers. Suppliers and fulfillment providers are not employees, agents, representatives, or partners of aiCurePath unless expressly stated in a written agreement signed by aiCurePath. Each supplier or fulfillment provider is solely responsible for:

  • Product sourcing;
  • Product quality and safety;
  • Product authenticity;
  • Product storage and handling;
  • Product labeling and packaging;
  • Product availability;
  • Product regulatory compliance;
  • Product recalls and warnings;
  • Shipping, delivery, pickup, or fulfillment;
  • Customer support related to product fulfillment.

aiCurePath does not manufacture, import, test, inspect, certify, store, package, dispense, or deliver products supplied by independent suppliers.

 

13. No Product Warranty by aiCurePath

To the fullest extent permitted by law, aiCurePath makes no representations, warranties, guarantees, or assurances regarding any product, including but not limited to:

  • Product quality, condition, or consistency;
  • Product safety, effectiveness, or expected results;
  • Product authenticity, origin, or source;
  • Product suitability for any Patient, condition, purpose, or use;
  • Product legality, regulatory status, approval, authorization, or compliance;
  • Product availability, inventory status, shipping, delivery time, or fulfillment outcome;
  • Product labeling, packaging, ingredient lists, descriptions, instructions, warnings, cautions, or dosage references;
  • Product storage, handling, manufacturing, compounding, dispensing, packaging, shipping, or delivery by any supplier, manufacturer, pharmacy, or fulfillment provider.

Any warranty, guarantee, representation, assurance, certification, product claim, quality claim, safety claim, effectiveness claim, regulatory claim, labeling claim, fulfillment commitment, or other product-related claim is the sole responsibility of the applicable supplier, manufacturer, pharmacy, or fulfillment provider, unless expressly stated otherwise in writing by aiCurePath.

 

14. Prescription-Only and Practitioner-Directed Orders

Products available through the Portal may be prescription-only, practitioner-only, or practitioner-directed products. For prescription-related orders:

  1. The Practitioner is solely responsible for issuing the prescription, recommendation, or authorization;
  2. The Patient or purchaser is responsible for deciding whether to proceed with the purchase;
  3. The supplier or fulfillment provider is responsible for fulfilling the product order;
  4. aiCurePath is responsible only for providing technology tools to help transmit the order, coordinate communications, and facilitate payment processing.

aiCurePath does not review, approve, endorse, verify, or guarantee any prescription, treatment plan, formula, dosage, contraindication review, practitioner recommendation, or product selection.

 

15. Payment Processing

The Portal may facilitate payment processing through third-party payment processors or payment platforms, including but not limited to Stripe, Shopify, or other payment service providers. By initiating, completing, receiving, or otherwise participating in a transaction through the Portal, the Patient, purchaser, Practitioner, supplier, fulfillment provider, or other applicable user agrees to comply with the terms, policies, fees, and privacy practices of the applicable third-party payment processor or payment platform. aiCurePath may receive technology service fees, platform fees, administrative fees, transaction fees, commissions, revenue shares, or other amounts in connection with transactions processed through or in connection with the Portal. aiCurePath does not control and is not responsible for any payment processing issue caused by or related to a third-party payment processor or payment platform, including but not limited to payment errors, declined payments, delayed payments, failed transactions, refunds, chargebacks, disputes, account holds, account restrictions, account suspensions, payout delays, third-party fees, currency conversion, tax calculation issues, fraud reviews, compliance reviews, or other payment processing matters. Users are responsible for ensuring that their payment information, payout information, tax information, business information, and account details are accurate, complete, and current.

 

16. Shipping, Delivery, and Fulfillment

Shipping, delivery, pickup, dispensing, packaging, and fulfillment services are provided by applicable suppliers, pharmacies, product vendors, fulfillment providers, or third-party logistics providers. aiCurePath may facilitate order transmission, payment coordination, and communication between users, Practitioners, suppliers, pharmacies, fulfillment providers, and logistics providers, but aiCurePath does not itself provide shipping, delivery, pickup, dispensing, packaging, or fulfillment services unless expressly stated otherwise in writing. To the fullest extent permitted by law, aiCurePath is not responsible for:

  • Shipping delays;
  • Lost shipments;
  • Damaged shipments;
  • Incorrect deliveries;
  • Failed deliveries;
  • Customs issues;
  • Import or export restrictions;
  • Transportation interruptions;
  • Supplier, pharmacy, vendor, fulfillment provider, or logistics provider errors;
  • Product substitution issues, unless expressly caused by aiCurePath’s own technology error.

Any shipping, fulfillment, or delivery-related dispute should be resolved directly with the applicable supplier, pharmacy, fulfillment provider, or logistics provider. aiCurePath may, at its discretion, assist with communication between the relevant parties, but does not guarantee any specific shipping, fulfillment, delivery, refund, return, exchange, or cancellation outcome. Only products that are wrongfully ordered due to a confirmed platform or fulfillment error, incorrectly delivered, or received in damaged condition may be eligible for refund, return, exchange, or cancellation, subject to supplier policies, product type, prescription status, health and safety requirements, and applicable law.

 

17. Returns, Refunds, Exchanges, and Cancellations

Return, refund, exchange, and cancellation policies may vary depending on the applicable supplier, pharmacy, product vendor, fulfillment provider, product type, prescription status, health and safety requirements, and applicable law. Certain products, including TCM medications, herbal products, supplements, prescription-related products, opened products, customized formulas, perishable items, temperature-sensitive items, or other health-sensitive goods, may not be eligible for return, refund, exchange, or cancellation, except where required by applicable law or approved by the applicable supplier, pharmacy, product vendor, or fulfillment provider.

aiCurePath may assist with communication between Patients, purchasers, Practitioners, suppliers, pharmacies, product vendors, fulfillment providers, and logistics providers, but aiCurePath does not guarantee that any refund, return, exchange, or cancellation request will be approved. Refunds, returns, exchanges, and cancellations are generally limited to cases involving wrongfully ordered products due to a confirmed platform or fulfillment error, incorrectly delivered products, or products received in damaged condition, subject to applicable supplier policies, prescription restrictions, health and safety rules, and applicable law.

 

18. Health Canada and Regulatory Disclaimer

Information displayed on or through the Portal, including product descriptions, herbal medicine descriptions, ingredient information, traditional uses, potential benefits, clinical references, product cautions, dosage references, preparation or administration information, and other product-related materials, may not have been reviewed, evaluated, authorized, licensed, or approved by Health Canada or any other regulatory authority. Statements regarding herbal products, supplements, Traditional Chinese Medicine products, wellness products, or related products are provided for informational and practitioner decision-support purposes only. Such statements are not intended to diagnose, treat, cure, mitigate, or prevent any disease, condition, or symptom unless expressly authorized under applicable law and supported by the applicable regulatory approval, authorization, licence, or permitted claim.

Practitioners, suppliers, Patients, purchasers, and other users are responsible for ensuring that any product prescribed, recommended, supplied, purchased, distributed, or used is appropriate for the relevant Patient, purpose, jurisdiction, and circumstances, and complies with all applicable laws, regulations, professional standards, product requirements, labelling requirements, import/export requirements, and regulatory obligations. aiCurePath does not represent or warrant that any product, product information, claim, label, description, dosage reference, traditional-use reference, or related material complies with Health Canada requirements or any other applicable regulatory requirements, unless expressly stated otherwise in writing.

 

19. Emergency Medical Disclaimer

The Prescription Portal is not intended for emergency medical care, urgent care, crisis support, or life-threatening medical situations. Patients, Practitioners, and other users must not use the Prescription Portal for emergencies or any situation requiring immediate medical attention. The Prescription Portal is intended only to support prescription-related product order administration, payment coordination, mailing address collection, and fulfillment-related processes. In an emergency, call 911 immediately or go to the nearest emergency department. Users should not delay seeking emergency medical care because of any product information, order information, payment communication, fulfillment communication, or other content displayed on or transmitted through the Prescription Portal.

 

20. Medical Records and Documentation

Practitioners are responsible for creating, maintaining, retaining, and managing all clinical, prescription-related, and professional records required in connection with any product prescribed, recommended, or ordered through the Prescription Portal, in accordance with all applicable laws, regulatory requirements, professional standards, clinic policies, privacy obligations, and standards of care. Records may include, where applicable:

·       Patient information required for prescription-related product orders;

·       Prescription details, product recommendations, product quantities, dosage instructions, usage instructions, cautions, and contraindication reviews;

·       Patient consent, notices, disclosures, and acknowledgements related to the prescription or product order;

·       Communications related to prescription instructions, product orders, payment, shipping, fulfillment, follow-up, and product-use guidance;

·       Records of any adverse events, product concerns, order issues, or follow-up matters relating to prescribed or recommended products;

·       Any clinical notes, consultation records, AI-generated materials, summaries, suggestions, references, or other professional records that the Practitioner chooses or is required to retain in connection with the prescription or product order.

The Practitioner is solely responsible for the accuracy, completeness, timeliness, retention, confidentiality, security, privacy compliance, and lawful handling of all clinical, prescription-related, professional, and Patient records. aiCurePath may provide administrative tools, order records, payment records, templates, or operational support features through the Prescription Portal, but such tools do not replace the Practitioner’s independent documentation obligations or professional responsibility.

 

21. Adverse Events and Patient Safety

Practitioners must take appropriate and timely action if they become aware of any adverse reaction, Patient complaint, product concern, safety concern, clinical risk, contraindication issue, allergy issue, drug-herb interaction concern, incorrect product, damaged product, or other issue related to a prescription, recommendation, or product order made through or in connection with the Prescription Portal.

Where necessary, the Practitioner must promptly advise the Patient to seek appropriate medical care, urgent care, emergency care, or other professional assistance. The Practitioner remains solely responsible for determining the appropriate clinical response, Patient communication, follow-up action, documentation, and reporting obligations within the Practitioner’s professional scope of practice.

Practitioners, suppliers, pharmacies, product vendors, fulfillment providers, and other relevant parties must notify aiCurePath promptly of any serious safety concern, product-related issue, adverse event, fulfillment concern, incorrect shipment, product quality concern, suspected contamination, labeling concern, regulatory issue, or other matter where notice is reasonably necessary for Patient safety, platform compliance, supplier investigation, fulfillment correction, recall coordination, or legal or regulatory requirements.

aiCurePath may assist with communication, escalation, documentation, platform access restrictions, order investigation, supplier coordination, or other operational actions where appropriate. However, aiCurePath does not assume responsibility for clinical care, medical advice, product manufacturing, dispensing, fulfillment, product quality, or the Practitioner’s professional reporting and documentation obligations.

 

22. User Conduct

Users of the Portal agree not to:

  • Use the Portal for unlawful purposes;
  • Misrepresent professional credentials or patient information;
  • Provide false, incomplete, or misleading information;
  • Issue prescriptions outside professional scope of practice;
  • Make unauthorized claims about products, cures, or guaranteed outcomes;
  • Misuse patient information;
  • Interfere with Portal operations or security;
  • Copy, scrape, reverse engineer, or exploit the Portal;
  • Circumvent the Portal’s payment or order processing system;
  • Use the Portal in a manner that creates health, safety, legal, privacy, security, or operational risk.

aiCurePath may suspend or terminate access if it reasonably believes a user’s conduct creates risk to patients, practitioners, suppliers, aiCurePath, or the Portal.

 

23. Privacy and Confidentiality

User information is collected, used, stored, processed, and disclosed in accordance with the aiCurePath Privacy Policy and applicable privacy laws. Depending on the nature of the services and transactions, information may include account information, Practitioner information, Patient-related information, prescription-related information, order information, mailing and delivery information, payment information, communications, and technical usage data. Practitioners, suppliers, pharmacies, product vendors, fulfillment providers, and other authorized users must protect Patient information, personal information, health information, prescription information, order information, and Portal-related confidential information in accordance with applicable privacy laws, professional obligations, contractual obligations, and reasonable security practices.

Users must not access, use, disclose, download, copy, store, transfer, retain, or share Patient information, personal information, health information, prescription information, or Portal-related confidential information except as necessary for lawful clinical care, prescription processing, order fulfillment, payment processing, Patient communication, safety reporting, dispute resolution, legal compliance, or other authorized purposes under these Terms and the aiCurePath Privacy Policy. Practitioners and other authorized users are responsible for ensuring that any information they enter, upload, submit, download, retain, disclose, or transmit through or in connection with the Prescription Portal is handled securely, lawfully, and in compliance with applicable privacy, confidentiality, professional, and recordkeeping obligations.

 

24. Suspension, Restriction, and Termination

aiCurePath may suspend, restrict, disable, or terminate access to the Prescription Portal, in whole or in part, if aiCurePath reasonably believes that any user, Practitioner, supplier, pharmacy, product vendor, fulfillment provider, or other participant:

  • Violates these Terms or any applicable aiCurePath policy;
  • Misuses, abuses, disrupts, or attempts to bypass the Prescription Portal or its security, payment, order, or fulfillment processes;
  • Provides false, incomplete, inaccurate, outdated, or misleading information;
  • Engages in unlawful, unsafe, deceptive, abusive, negligent, or fraudulent activity;
  • Creates or may create health, safety, compliance, privacy, security, financial, reputational, regulatory, legal, or operational risks;
  • Violates professional, licensing, regulatory, ethical, privacy, or contractual requirements;
  • Has an expired, suspended, restricted, revoked, or otherwise invalid license, registration, certification, authorization, insurance coverage, or required credential;
  • Creates Patient safety concerns, product safety concerns, adverse event concerns, or clinical risk concerns;
  • Causes repeated complaints, disputes, chargebacks, fulfillment issues, order errors, delivery issues, or support concerns;
  • Harms or may harm Patients, users, Practitioners, suppliers, pharmacies, fulfillment providers, aiCurePath, the Prescription Portal, or the integrity of the platform.

aiCurePath may also remove or modify product listings, disable prescription or order functions, restrict transactions, withhold or pause access to payment-related features, suspend accounts, pause services, cancel or hold orders, or take other reasonable actions where aiCurePath determines that such action is necessary or appropriate for compliance, safety, legal, regulatory, privacy, security, payment, fulfillment, platform integrity, or operational reasons.

 

25. Limitation of Liability

To the maximum extent permitted by applicable law, aiCurePath shall not be liable for any claims, losses, damages, injuries, liabilities, costs, expenses, penalties, or other amounts arising out of or related to:

  • Medical, clinical, professional, or treatment decisions made by Practitioners;
  • Practitioner negligence, misconduct, errors, omissions, or failure to comply with applicable laws, professional standards, scope-of-practice requirements, consent requirements, or standards of care;
  • Diagnostic errors, differential diagnosis errors, TCM pattern identification or syndrome differentiation errors, prescription errors, herbal formula selection, dosage decisions, treatment outcomes, or failure to identify contraindications, allergies, precautions, or drug-herb interactions;
  • Patient adverse reactions, Patient misuse, Patient non-compliance, failure to follow instructions, or failure to seek appropriate medical care;
  • Product defects, product misuse, product quality issues, product contamination, product substitution issues, product recalls, labeling issues, packaging issues, or regulatory issues;
  • Supplier, pharmacy, product vendor, manufacturer, fulfillment provider, logistics provider, payment processor, or other third-party acts, omissions, misconduct, errors, delays, failures, or disputes;
  • Fulfillment errors, shipping failures, shipping delays, lost shipments, damaged deliveries, incorrect deliveries, failed deliveries, customs issues, import or export restrictions, or transportation interruptions;
  • Payment processing errors, declined payments, chargebacks, refunds, payout delays, account restrictions, third-party fees, currency conversion, tax calculation issues, or other payment processing matters;
  • AI-generated materials, suggestions, summaries, references, alerts, recommendations, or other outputs, including any use, misuse, interpretation, modification, or reliance on such outputs by Practitioners, Patients, suppliers, or other users;
  • User reliance on educational content, product information, herbal information, traditional-use references, dosage references, clinical references, images, warnings, cautions, or other information displayed on or through the Prescription Portal;
  • Unauthorized access, use, disclosure, retention, copying, downloading, transfer, or sharing of Patient information, personal information, health information, prescription information, or confidential information by users or third parties;
  • Indirect, incidental, special, punitive, exemplary, consequential, or enhanced damages;
  • Loss of profits, revenue, data, goodwill, reputation, business opportunity, anticipated savings, or other intangible losses.

To the fullest extent permitted by applicable law, aiCurePath’s total aggregate liability for any claim arising out of or related to the Prescription Portal, any product order, or any transaction shall be limited to the portion of the applicable transaction amount retained by aiCurePath for technology, administrative, coordination, operational, or service-support purposes in connection with the specific transaction giving rise to the claim.

For clarity, amounts collected, processed, transferred, paid, distributed, reimbursed, remitted, or otherwise allocated to Practitioners, suppliers, pharmacies, product vendors, manufacturers, fulfillment providers, logistics providers, payment processors, tax authorities, or other third parties shall not be included in aiCurePath’s liability cap unless such amounts are expressly retained by aiCurePath for its own technology, administrative, coordination, operational, or service-support purposes.

Where no amount is retained by aiCurePath for technology, administrative, coordination, operational, or service-support purposes in connection with the specific transaction giving rise to the claim, aiCurePath’s liability shall be limited to the maximum extent permitted by applicable law.

 

26. Indemnification

You agree to indemnify, defend, and hold harmless aiCurePath, its directors, officers, employees, contractors, affiliates, service providers, and representatives from and against any claims, losses, liabilities, damages, costs, and expenses, including reasonable legal fees, arising from or related to:

  • Your use of the Portal;
  • Your breach of these Terms;
  • Your violation of applicable law;
  • Your misuse of products or services;
  • Your failure to provide accurate health, account, delivery, payment, or professional information;
  • Your unauthorized access to or use of patient information.

Practitioners further agree to indemnify aiCurePath for claims arising from their professional services, prescriptions, treatment recommendations, negligence, malpractice allegations, regulatory non-compliance, breach of professional duties, failure to obtain informed consent, privacy breaches, or failure to comply with applicable laws.

Suppliers and fulfillment providers further agree to indemnify aiCurePath for claims arising from product defects, product quality, product safety, product labeling, fulfillment errors, shipping errors, recalls, regulatory non-compliance, privacy breaches, or supplier misconduct.

 

27. Intellectual Property

The Prescription Portal, including its software, source code, object code, technology, workflows, business processes, design, layout, user interface, features, functionality, branding, logos, graphics, text, content, templates, documentation, data structures, and related materials, is owned by or licensed to aiCurePath and is protected by applicable intellectual property, copyright, trademark, trade secret, and other proprietary rights laws.

Except as expressly permitted by aiCurePath in writing, users may not copy, reproduce, modify, adapt, translate, distribute, display, publish, sell, resell, lease, sublicense, reverse engineer, decompile, disassemble, scrape, extract, mine, exploit, or create derivative works from the Prescription Portal or any part of it. Users may use the Prescription Portal only for the authorized purposes permitted under these Terms. No ownership rights, intellectual property rights, or other proprietary rights are transferred to any user by accessing or using the Prescription Portal.

 

28. Changes to the Portal or Terms

aiCurePath may update, modify, suspend, or discontinue any part of the Portal at any time. aiCurePath may also update these Terms from time to time. Updated Terms will become effective when posted on the Portal unless a later effective date is stated. Your continued access to or use of the Portal after updated Terms are posted means you accept and agree to the updated Terms.

 

29. Dispute Resolution

The parties agree to first attempt to resolve any dispute, claim, controversy, or disagreement arising out of or relating to these Terms, the Prescription Portal, any product order, any transaction, or any related services through good-faith negotiation.

If the dispute cannot be resolved informally within a reasonable period of time, the parties agree to submit the dispute to mediation in Ontario, Canada, before a mutually agreed mediator. If the parties cannot agree on a mediator, the mediator may be appointed in accordance with the applicable mediation rules or procedures agreed by the parties.

If mediation is unsuccessful, the dispute shall be resolved by binding arbitration in Ontario, Canada, unless applicable law requires otherwise. The arbitration shall be conducted in English, unless the parties agree otherwise in writing. The arbitrator may award any remedy available under applicable law, subject to the limitations and exclusions set out in these Terms.

Nothing in this section prevents aiCurePath from seeking urgent, interim, injunctive, or equitable relief from a court of competent jurisdiction where necessary or appropriate to protect Patient safety, confidential information, intellectual property, platform security, payment integrity, regulatory compliance, legal compliance, or the availability and integrity of the Prescription Portal.

 

30. Governing Law

These Terms, and any dispute, claim, or matter arising out of or relating to these Terms, the Prescription Portal, any product order, any transaction, or any related services, shall be governed by and interpreted in accordance with the laws of the Province of Ontario and the applicable federal laws of Canada, without regard to conflict of law principles. Subject to the dispute resolution and arbitration provisions set out in these Terms, any legal proceeding that is not subject to arbitration shall be brought exclusively in the courts of Ontario, Canada, unless applicable law requires otherwise. Each party agrees to the jurisdiction of the courts of Ontario, Canada for such proceedings, except where applicable law requires a different forum.

 

31. Severability

If any provision of these Terms is found by a court, arbitrator, or other authority of competent jurisdiction to be invalid, unlawful, void, or unenforceable, the remaining provisions of these Terms will remain in full force and effect. To the extent permitted by applicable law, the invalid, unlawful, void, or unenforceable provision will be interpreted, modified, or limited to the minimum extent necessary to make it valid and enforceable while preserving the original intent of the provision as closely as possible. If such interpretation, modification, or limitation is not permitted or is not possible, the affected provision will be severed from these Terms, and the remaining provisions will continue to apply.

 

32. Entire Agreement

These Terms, together with any applicable Privacy Policy, supplier or fulfillment provider agreement, checkout notices, product notices, consent forms, disclosures, and platform policies incorporated by reference, constitute the entire agreement between you and aiCurePath regarding your access to and use of the Prescription Portal. If there is any conflict between these Terms and a signed supplier, pharmacy, product vendor, or fulfillment provider agreement, the applicable signed agreement shall govern only with respect to supplier, pharmacy, product vendor, fulfillment, product supply, shipping, delivery, payment allocation, and related operational obligations. All other provisions of these Terms will continue to apply unless expressly superseded by a written agreement signed by aiCurePath.

 

33. Final Acceptance

By accessing, browsing, registering for, submitting a prescription-related order through, sending a payment link through, placing an order through, completing a purchase through, or continuing to use the aiCurePath Prescription Portal, you confirm that you have read, understood, and agreed to these Terms of Service and Disclaimer.

You further acknowledge and agree that:

  • aiCurePath provides a technology platform only;
  • The Prescription Portal is not a public marketplace;
  • The Prescription Portal is intended only to support practitioner-directed prescription-related product order administration, payment coordination, mailing address collection, and fulfillment-related processes;
  • Healthcare services, clinical assessments, treatment recommendations, and prescriptions are provided solely by independent licensed Practitioners;
  • Products are supplied, prepared, packaged, shipped, delivered, or fulfilled by independent suppliers, pharmacies, product vendors, fulfillment providers, or logistics providers, as applicable;
  • aiCurePath does not provide medical advice, diagnose, treat, prescribe products, manufacture products, dispense products, guarantee product quality, guarantee product availability, guarantee delivery outcomes, or assume responsibility for treatment outcomes, product use, product effects, fulfillment issues, or delivery issues.

Your continued access to or use of the Prescription Portal means that you accept and agree to be bound by these Terms.

If you do not agree to these Terms, you must not access or use the Prescription Portal and must discontinue use immediately.